TERMS & CONDITIONS

General
Please note: Colours of our products may vary slightly
A written invoice is available on request and an e-mail confirmation of your order will be sent to the e-mail address supplied, please ensure that this address is current and active.Goods will not be dispatched until payment has been received.

Payment Details
We accept: payment over the telephone by credit card/debit card

Delivery
Delivery charges are included in all the prices quoted
Prices quoted only apply to delivery within the U.K. mainland only, please request a delivery quotation for any other areas.
You will be advised of the delivery timescale when placing your order.

Returns/Cancellations
Any goods may be returned or cancelled within 7 days from receipt of delivery for a full refund (customer is responsible for carriage costs where goods have already been sent out) Goods must be in an unopened condition and unused.
If you cancel an order which has been paid for by credit card and the cancellation is no fault of ours, then you will be liable to pay the credit card transaction fee of 4.5% of the total cost of the order.

Faulty Goods
If any goods manufactured by Gardenpine prove to be faulty the said goods will be replaced, credited or refunded at our expense. Faulty goods provided by other manufacturers will be that manufacturers responsibility and Gardenpine will not be responsible for carriage charges although we will do everything we can to assist you in getting satisfaction from the supplier).Where refunds have been requested an authorised payment will be sent to you within 30 days. We cannot give credit for incorrectly ordered items but as your order will be verified by e-mail this is most unlikely to occur. Faulty goods may be returned once they have been opened and will need to be returned in their original packaging. In the unlikely event of you having to return any goods for being faulty you can claim a refund of the postage cost (only on goods manufactured by Gardenpine). by Email: admin@gardenpine.com
Any questions on faulty goods can be directed to us by emailing us here

Customer Support
In the first instance you should either telephone the number given on our contact page or e-mail us by clicking here
telephone calls are at standard rates (calls to mobile numbers are at mobile telephone rates) Normal office hours are 9 -5 Monday - Friday GMT If you should need to contact us outside of these hours we have a 24 hour answer phone where you can leave a message and we will get back to you a.s.a.p.

Complaint Procedure
All complaints will be dealt with as quickly as possible, (we do not like to keep our customers waiting)
In the unlikely event of any complaint you should contact customerservices
Please give as much information as possible about your problem including times dates and any errors. We will acknowledge receipt of your complaint as soon as we receive it and will endeavour to reach a mutually agreeable solution to any complaint about our goods or services within 5 days and will keep you informed every step of the way.

We value you as a customer and will do everything that we can and as quickly as we can to resolve any issues arising from sales from our web site. "This does not affect your statutory rights as a consumer"

All of our products are made from solid wood and are all manufactured to the highest quality. All products come fully treated with a bird and plant friendly preservative. All holes are pre-drilled and come with all necessary fittings (most products are delivered to you ready assembled) For site security contact Janice by clicking here

PRIVACY STATEMENT

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) .

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent. By placing an order we assume you are giving your consent to receive email from us.

We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you includes: your name address phone number email address

We will never collect sensitive information about you without your explicit consent.


The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us here. If you find any inaccuracies we will delete or correct it promptly. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a cookie which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact Janice by clicking here

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